Question 1

What types of businesses do you work with?

Accepted Answer

We work best with Australian startups, SMBs, SMEs, SaaS founders, and hospitality businesses. Our sweet spot is companies that are ready to move beyond patchwork solutions and build systems designed to scale.

Question 2

Do you work with businesses outside of Sydney?

Accepted Answer

Yes. While we're based in Bankstown, NSW, we work with businesses across Australia. Most client work is delivered remotely, and we travel for strategic engagements when needed.

Question 3

How quickly can you start?

Accepted Answer

We typically onboard new clients within one to two weeks of initial agreement. We respond to all inquiries within 48 hours.

Question 4

What makes NazX different from other digital agencies in Sydney?

Accepted Answer

Most agencies specialise in one area — a dev shop, a marketing agency, or a consultant. NazX works across strategy, software development, AI automation, and digital growth as a single team. That means the plan connects to the build, and the build connects to results. One roadmap, one invoice, one team accountable for all of it.

Question 5

Do you work with businesses in Western Sydney and Bankstown?

Accepted Answer

Yes — NazX is headquartered in Bankstown, NSW and works closely with businesses across Western Sydney. We understand the local business landscape and the specific challenges that SMBs and SMEs in the region face. We also serve clients nationwide.

Question 6

How do you price your services?

Accepted Answer

Pricing depends on the scope and engagement model. We offer project-based pricing for defined deliverables, and monthly retainers for ongoing partnerships. We provide a transparent scope and cost before any work starts.

Question 7

How does your 90-day guarantee work?

Accepted Answer

If you're not seeing measurable results within 90 days of our engagement, we keep working at no additional cost until you do. We define what 'results' means together at the start of the project — in writing, before work begins.

Question 8

Can I just hire your team to work alongside mine?

Accepted Answer

Yes — team augmentation is one of our four engagement models. We embed engineers and specialists into your existing team without the overhead of a full hire.

Question 9

Is there a minimum engagement size or contract length?

Accepted Answer

We don't lock clients into long-term contracts. Most engagements run month-to-month after an initial scoped phase. Project-based work has a defined scope and timeline agreed upfront. We earn your business every 30 days — you stay because it's working.

Question 10

What kind of business processes can you automate?

Accepted Answer

We automate any workflow that follows repeatable steps: data entry and processing, document handling and extraction, approval chains, CRM updates, report generation, customer communications, and more. We start with a free workflow audit to map your specific processes and identify the highest-ROI automation targets.

Question 11

How long does it take to build an AI automation system?

Accepted Answer

Most first automations are live within 30 days. Complex, multi-system workflows may take 6–10 weeks. We prioritise your highest-impact opportunity first so you see results quickly before we expand the scope.

Question 12

Do I need to be technical to work with you on AI automation?

Accepted Answer

Not at all. Our process starts with a workflow audit where we map your manual processes in plain language. You don't need to understand the technology — you just need to know what tasks your team spends too much time on. We handle everything from there.

Question 13

What AI tools and platforms do you use?

Accepted Answer

We build with OpenAI, Anthropic Claude, and open-source models depending on the use case, cost profile, and data sensitivity requirements. We also integrate with your existing tools — Xero, HubSpot, Salesforce, custom databases, and more — via API and webhook connections.

Question 14

How long does it take to build a custom software product or MVP?

Accepted Answer

A focused MVP typically takes 8–12 weeks from scoped design to working software. More complex platforms with integrations take 3–6 months. Every build starts with a scoping phase that produces a fixed timeline and milestone plan before any code is written.

Question 15

Who owns the code and intellectual property after the project?

Accepted Answer

You do — completely. All code, documentation, and IP transfers to you at project completion. There is no vendor lock-in, no ongoing licence fees, and no 'only we can maintain this' arrangement. Your team can take the codebase anywhere.

Question 16

Can you build a SaaS product from scratch?

Accepted Answer

Yes. We've built SaaS platforms from initial concept through to production — including architecture design, frontend and backend development, database design, third-party integrations, and deployment. We stay involved through your first 100 customers to ensure the platform scales properly.

Question 17

Do you build mobile apps?

Accepted Answer

Yes. Our product and software development capability covers web apps, SaaS platforms, mobile applications (iOS and Android), and system integrations.

Question 18

What happens after a project is delivered?

Accepted Answer

We don't hand over and disappear. We offer ongoing support, performance monitoring, and continuous improvement retainers. Real growth happens after launch — we track KPIs monthly and keep iterating until results are where they need to be.

Question 19

Can you integrate with our existing software tools?

Accepted Answer

Yes. We integrate with virtually any platform that has an API — Xero, MYOB, HubSpot, Salesforce, Shopify, Stripe, custom databases, ERPs, and more. If it has an API or webhook capability, we can connect it.

Frequently asked questions about working with NazX

Working with us

Pricing & Contracts

AI & Automation

Software Development

Technical

Still have questions?